Terms of service

These terms apply to every Hop Fibre service, together with the service agreement you sign when you join. Hop Fibre is a division of Fibre-Net (Pty) Ltd, registration number 2017/354611/07.

1. Rental equipment

The fibre box (ONT), router and other equipment we supply remain the property of Fibre-Net. Rental equipment agreements run for an initial 12 months; cancelling before then, or if we cancel because of a breach, carries a cancellation fee of R999.00 including VAT. After the initial period either party may cancel with one calendar month's written notice. When the agreement ends, return the equipment in good condition, or we may charge a recovery fee of R999.00.

2. Using our website

You may use this website for personal, non-commercial purposes. Extra equipment or cabling you connect to our equipment is at your own risk.

3. Payment

Services are paid monthly in advance. Late payments carry interest at the prime rate. You pay delivery and return costs for equipment and must insure rental equipment. Card payments are processed by our payment provider under its own terms. Prices may be adjusted once a year and may follow increases by the fibre network operator.

4. Refunds and cancellation

If you are charged in error or pay twice, we refund the extra amount to the card or bank account you paid from within 7 working days of confirming it; card refunds go back to the same card through our payment provider. Service fees for a period you have already used are not refundable. You may cancel your service with one calendar month's written notice: you pay up to the end of the notice period, and anything you paid for after that is refunded. If we cannot connect your service at all, everything you paid for it is refunded in full. To ask for a refund or to cancel, email support@hopfibre.co.za or WhatsApp us on 077 601 9592 with your account number.

5. Intellectual property

All content on this website belongs to or is licensed to Fibre-Net. You may not copy or distribute it outside these terms.

6. Your account and privacy

Keep your login details private; you are responsible for activity on your account. We protect your personal information as set out in our privacy policy.

7. Recorded communications

Calls, emails and messages with us may be recorded and monitored for quality, training and legal compliance, and may be used as evidence in a dispute.

8. Limitation of liability

The website and its content are provided as is. We are not liable for indirect or consequential loss arising from its use, or for delays caused by events beyond our control.

9. Your responsibilities

You confirm that you are 18 or older (or have a parent's or guardian's consent), that the information you give us is true, and that you are responsible for actions taken through your account.

10. Non-payment

If payment is not received by the due date we may suspend or end your service. After 60 days unpaid we may refer the debt to a debt collector and report it to a credit bureau, and collection costs are for your account. We will send at least two written notices first, giving you 1 or 7 days to pay. To reconnect a suspended service, pay the full outstanding amount and any reconnection fee.

11. Disputes and law

These terms are governed by South African law. Disputes are first referred to mediation or arbitration before going to court.

12. General

We may update these terms; changes take effect once posted here. If any part is found invalid, the rest stays in force. These terms and your signed service agreement are the whole agreement between you and Hop Fibre.